Frequently Asked Questions

I purchased a license, how do I get the registered version?
Last Updated 6 months ago

I purchased a license, how do I get the registered version?

First: There is no "Registered version" of the plugins...the evaluation copies you download from our website ARE the registered copies...IF you have a valid key file for them.

You should have received an email containing a link to download a ".key" file within a few minutes of receiving the emailed receipt for your purchase. Download and save that file to your hard disk and then copy it to the same directory as your plugin .dll file. That's all!
For Macintosh plugins, put the .key file in the same folder as where you put the .component or .vst file.

Some email clients and web browsers rename the .key files when saved to disk as .key.txt. If this happens, simply rename them back to the correct name by removing the .txt from the end of the name.

Do not edit or change the .key file in any way or you will very likely break it, resulting in (at best) a non-working registration, and at worst, you'll cause the plugin to crash your host with an exception.

Also, the file may show with an icon on your computer indicating that it is a Registry key entry or an Apple Keynotes file...it is NOT. Do not attempt to load into the registry or Keynotes by double-clicking it...it won't work.

Please be sure to store a copy of the file in a safe place. If you lose your license file, you will no longer have a registered plugin. We'll do our best to help you out, but without adequate proof of purchase and identity we may not be able to reissue a license. Better to just keep your stuff safe and backed up.

If you need to rename your files in Windows, note that sometimes known file extensions like .txt get hidden, so it LOOKS like your file is correctly named. You can tell if you view the directory in Explorer and it says that the file is named correctly, but it says the file TYPE is "Text File" or similar, rather than ".key" You can use the following instructions (from the Microsoft knowledge base article at http://support.microsoft.com/kb/865219 ) to unhide the hidden extension.

To show file name extensions in Windows Explorer, follow these steps:
For Windows Vista, Windows 7, and Windows Server 2008
  • Start Windows Explorer, you can do this by opening up any folder.
  • Click Organize.
  • Click Folder and search options.
  • Click the View tab.
  • Scroll down until you notice Hide extensions for known file types, un-check this line by clicking the check box. Note To hide file name extensions, check this line.
  • Click OK

For Windows 2000, Windows XP, and Windows Server 2003
  • Start Windows Explorer, you can do this by opening up any folder.
  • Click Tools,
  • Click Folder Options.
  • Scroll down and then click Folder and search options.
  • Click the View tab.
  • Scroll down until you notice Hide extensions for known file types, un-check this line by clicking the check box.
  • Click OK


You should then be able to see the hidden .txt extension if it's there, and be able to rename it.
Hope this helps - thanks for buying a license!

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